Payment & Refund Policy

1. Prices

Current Plan and add-on prices are published on the Pricing page (landopa.com/pricing) and shown again in the checkout summary before you pay.

• Vietnam billing: prices are in Vietnamese dong (VND) and include value-added tax (VAT).
• Billing outside Vietnam: prices are in US dollars (USD) and exclude any taxes, duties or charges your own country may impose on you.
• Price changes are announced at least 30 days in advance and apply from your next renewal after that date. They never apply to a period you have already paid for or to Credit you have already topped up.

2. Payment methods

Your billing country decides your currency and payment methods. You confirm it before your first payment, and it is locked after the first successful payment.

• Vietnam: you top up a prepaid Credit balance in VND through the payment gateways shown at checkout (such as MoMo, ZaloPay, VNPay or PayOS). Plans and add-ons are then paid from your Credit.
• Outside Vietnam: Plans are paid as a recurring PayPal subscription in USD (monthly or yearly).
• Payments are processed by licensed payment providers. Landopa never receives or stores your card, bank account or e-wallet login details.

3. How to order

To buy a Plan, an add-on or Credit:

• Sign in and open Billing in your dashboard, or choose a Plan on the Pricing page.
• Choose the Plan and billing period, or enter the Credit amount you want to top up, and check the checkout summary (price, VAT and any fees).
• Vietnam billing: enter or confirm the details for your VAT e-invoice (name, tax code, address, email).
• Choose a payment method and complete the payment on the payment provider's page.
• When the payment succeeds, your Credit or Plan is updated automatically and the transaction appears in your Billing history. If it is not updated within 30 minutes of a successful payment, contact us with the transaction details.

4. Renewals and cancellation

Paid Plans renew automatically until you cancel: PayPal subscriptions are charged by PayPal at the end of each period, and Vietnam Plans are renewed by deducting the Plan price from your Credit. If your Credit is not enough, we email you before the renewal date.

You can cancel at any time from Billing (or from your PayPal account for PayPal subscriptions). Cancellation stops future renewals; your Plan stays active until the end of the period already paid for, then your account moves to the Free tier without deleting your data.

5. Refunds

Credit and Plan payments are non-refundable, including for partially used periods, unused quota, a downgrade, a cancellation or closing your account, except in the following cases:

• You were charged but the Credit or Plan was not delivered, or you were charged twice for the same order, because of an error on our side or the payment provider's side. After checking, we either add the missing Credit or Plan time, or refund the charged amount, as you prefer.
• We permanently discontinue the Service. We refund in money the unused Credit you paid for.
• A refund is required by applicable law, including mandatory consumer-protection rules.

To request a refund, email [email protected] from the email address of your account, with the transaction code, payment time, amount and payment method. We reply within 15 working days. An approved refund is returned to the original payment method or to a bank account in the payer's name within 15 working days of approval, free of charge.

When a refund is issued for a top-up in Vietnam, the related VAT e-invoice is adjusted in the ways the law allows.

6. Invoices and receipts

Vietnam billing: a VAT e-invoice is issued for every Credit top-up using the invoice details you enter at checkout, and is sent to your invoice email. Billing outside Vietnam: a payment receipt is available in Billing.

7. Questions and complaints

For questions or complaints about a payment, contact us at [email protected] or by phone at +84 367 465 952. Complaints are handled as described in the Complaint Handling policy (landopa.com/complaint-policy).