Complaint Handling Policy

1. Where to send a complaint

You can send a complaint through any of these channels:

• Email: [email protected]
• Phone: +84 367 465 952
• Contact form: landopa.com/contact
• Post: HABIFY COMPANY LIMITED, 251D/4 Luu Huu Phuoc, Phu Dinh Ward, Ho Chi Minh City, Vietnam

2. What to include

To help us resolve it quickly, please include:

• Your name and the email address of your Landopa account (if you have one).
• What the complaint is about and what outcome you are asking for.
• Relevant details such as the transaction code, payment time and amount, the page URL, and screenshots or other evidence.

3. How we handle it

Every complaint goes through the following steps:

• Step 1 — Receipt: we confirm that we received your complaint and may ask for missing information.
• Step 2 — Review: we check the complaint against our records (account, billing history, payment provider and invoice data, logs).
• Step 3 — Answer: we reply with our conclusion and the action we will take (for example adding Credit, a refund under the Payment & Refund Policy, correcting an invoice, or removing content) within 15 working days of receiving a complete complaint. If a case needs more time, we tell you why and when you can expect an answer.
• Step 4 — If you disagree: you can reply to continue the discussion. We try in good faith to resolve every dispute through negotiation or mediation.

4. Complaints about landing pages published with Landopa

Landing pages built with Landopa are created and published by our users, who are responsible for their content, offers and the leads they collect (Terms of Service, Sections 9 to 11). Landopa is not a party to any transaction between a user and the visitors of their page.

If a page infringes your rights or violates the law or our Prohibited use rules (Terms of Service, Section 10), report it with the page URL and the reason. We review the report and may unpublish the page or suspend the account. We also pass your complaint to the page owner where appropriate, and cooperate with competent authorities on request.

5. Personal data complaints

Requests and complaints about personal data are handled as described in the Privacy Policy (Sections 11, 12 and 17).

6. If the complaint is not resolved

If a dispute is not resolved within 30 days, either party may bring it before the competent People's Court in Ho Chi Minh City, Vietnam. Consumers may also contact the competent consumer-protection authority under Vietnamese law on the protection of consumer rights. Nothing in this policy limits rights that the law gives you.